Key 7 of 9 ยท Running without you
Systems
The simple way things get done, so it runs without you. Every Key has one.
What this Key covers
- Simple written steps and checklists
- The tools and software that help
- Keeping the steps up to date
- Where technology can save time
Who it matters most for
Owners whose team learns by watching them, or by asking them.
What a buyer may ask
"Could someone else run a normal week using your written processes?"
Systems are a big part of what a buyer is really buying. Without them, the business is you and a team waiting for instructions.
Three questions to ask yourself
- 1Which job would go wrong first if one person was away?
- 2Are our steps written down, used and up to date?
- 3Is every piece of software we pay for solving a real problem?
Why it matters to you
The business runs the same way every time, with or without you. New people learn faster, and you stop being the instruction manual.
A practical first step
Pick one task that's done often and matters to customers. Write a short checklist with the person who does it best, then test it with someone else.